General questions

A cd key, alternatively known as a product key, activation key, or serial number, is a distinctive alphanumeric combination that eliminates the necessity for a physical disc. Rather than opting for traditional purchases like physical copies of games, online memberships, or top-up cards, gamers are increasingly turning to cd keys due to their enhanced convenience, speed, and affordability. Upon purchasing a game key from Hollow Tree Games, you receive a cd key that can be inputted into devices like your PC, Playstation 5, XBOX Series X and Nintendo Switch. Once entered, the game begins downloading, granting you access within minutes. For memberships or top-ups, your Xbox, PlayStation, or Nintendo account is promptly updated. As the largest and most trustworthy vendor of cd keys globally, Hollow Tree Games ensures reliable service and a wide selection of products.
Acquiring your cd key is a breeze! Upon purchasing from Hollow Tree Games without registering, an email containing your exclusive cd key code will promptly land in your inbox. For registered customers, an email will be dispatched containing a link to access your unique cd key code. Additionally, you can effortlessly access your purchase history and codes by logging into your Hollow Tree Games account.
Normally, keys are sent to your email shortly after you make a purchase. It's important to ensure that you provide the correct email address during the purchasing process. If you don't see your key in your inbox, please check your spam or promotions folder, if applicable. If you still haven't received your key after 30 minutes, please reach out to our customer support team for assistance.
Wondering about the safety of purchasing from us? With over a decade of experience, we've provided CD Keys to countless customers worldwide. Our commitment to security means we employ cutting-edge technology to safeguard your payment and personal information. So, rest assured, the answer to your question is a resounding "Yes!"
When purchasing a game available for pre-order, we usually send out the CD Key via email on the release day. Please ensure to verify the release date and time according to your timezone.
Occasionally, it's uncommon for the email containing your key to land in your spam folder. Therefore, we kindly advise you to diligently search through both your spam folder and promotions inbox (if applicable) for the email containing your key. Additionally, if you made your purchase using PayPal or Apple Pay, we recommend checking the associated email account linked with these payment methods, especially if it differs from the one you provided during checkout. Should you not receive your key within 30 minutes of completing your order, we encourage you to reach out to our dedicated support team for prompt assistance. They are readily available to help resolve any issues you may encounter. For pre-ordered games, please note that we typically distribute the key via email either on the release day or shortly before or after the official launch date. Your patience during this period is greatly appreciated.
Activating your purchased key varies across different platforms such as PC, Xbox, PlayStation, and Nintendo. Discover the specifics of key activation for each platform by exploring our informative article. Whether you're gaming on a computer, Xbox console, PlayStation system, or Nintendo device, we've got you covered with step-by-step guidance on how to activate your key effectively. Unlock the full potential of your game purchase with our comprehensive activation instructions tailored to your preferred gaming platform.
Discover further details regarding our refund policy and initiate a refund request via the provided link. Explore additional information about our policy on refunds and proceed with submitting your request by accessing the link provided.

Payment questions

Absolutely! At Hollow Tree Games, we gladly welcome payment through all leading debit and credit cards. Whether it's Visa, Mastercard, American Express, or any other major card, you can conveniently make your purchases hassle-free with us.
Rest assured, we employ cutting-edge security measures to safeguard your information, prioritizing its safety and confidentiality.
Our website conveniently showcases prices in various major currencies, catering to diverse global audiences. From USD to EUR and beyond, we ensure accessibility for all. Nevertheless, when it comes to billing, transactions will be processed in the designated currency of CURRENCY HERE. This ensures clarity and transparency in financial transactions, facilitating smoother interactions for our valued customers.
Clients have the option to securely complete their transactions using a variety of major Credit and Debit cards. Your payment is processed with the utmost security and convenience.

Other questions

Our commitment is to respond to all inquiries within a 24-hour timeframe, although typically our responses are even faster. For your convenience, kindly utilize the provided Contact Us form for any inquiries. We kindly request that queries are not submitted multiple times, as this may inadvertently cause a delay in our response. Your cooperation is greatly appreciated.
The expertise of our management team spans a decade in the industry, boasting a wealth of connections and partnerships with suppliers worldwide. Our global sourcing strategy enables us to secure the most competitive prices, as we meticulously procure products from various corners of the globe. By exclusively offering digital products, we bypass traditional postage costs, allowing us to make substantial savings. We're committed to passing on these savings to our customers, ensuring that our pricing remains unmatched in the market.

Affiliate program

Unlock the opportunity to collaborate with us and generate income by promoting our CD keys through a distinct tracking link. Spread the word across multiple platforms like articles, social media posts, newsletters, and beyond, and earn commissions for every sale made through your referral.
If you're driven by a genuine passion for your niche and have an engaged audience eager for your recommendations, our program is open to you. Whether you're an established influencer, a dedicated gamer, a tech enthusiast, a creative content producer, or anyone with a distinctive voice, we encourage you to join our affiliate program.
Ensuring your banking details are current within the program is the key to receiving payments. Once set up, tailor your payment schedule to align with your preferences, and withdraw your earnings once they exceed the minimum payout threshold. You'll receive your total commissions within just 30 days of the invoice date.